At CREAM we are committed to protecting your privacy. This Privacy Policy covers your use of this website and explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at info@cream.co.uk
Information collected
At CREAM we collect the details provided by you on registration together with information that we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and any information that you may provide us with when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
Use of your information and your preferences
We will use your information to provide and personalise our service. We will also use your contact details to communicate with you.
Cream controls the personal data collected on this site. If you have registered for updates we may use this information to respond to your queries/requests and to keep you informed of services and market information which we think might be relevant to you. We do not sell, trade or rent personal information to others. We may choose to do so in the future with appropriate third parties and any of our Sponsors Partners listed in the Partners section and Sponsor sections of this website.
Please note that Creamfields festivals are all 18+ and there is Challenge 21 policy in operation. All other events promoted by Cream are also 18+ unless specified.
We may contact you by post, email, telephone, SMS or fax for these purposes. We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone, SMS or fax to ask your opinions.
Please note that there will be instances where it will be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service. If at any stage you want to stop receiving these or any other e-flyer(s) you will be given a chance to ‘unsubscribe’ when receiving them.
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. Our internal procedures cover the storage, access and disclosure of your information.
Disclosures of your information
Your information may be passed to and used by all CREAM Holdings Limited group companies. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to: (i) conform to the edicts of the law or comply with legal process served on us; (ii) protect and defend our rights or property, the site or the users of cream.co.uk; and (iii) act under exigent circumstances to protect the personal safety of users of cream.co.uk or the public.
Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
We cannot be responsible for the privacy policies and practices of these websites even if you accessed the third party website using links from our website; or you linked to our website from a third party website.
We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions.
Changes
From time to time we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data we will post these changes on this page and will do our best to notify you of any significant changes. Please check our privacy policy on a regular basis.
Cookies
“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work at http://www.cookiecentral.com. At CREAM, we use cookies to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users and to provide the mechanisms for online shopping.
Some advertisers on CREAM may use semi-persistent (e.g. two weeks lifetime) anonymous cookies that will allow them to analyse advertising effectiveness and manage their relationship with our site.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the CREAM services that you can use.
Access rights
You have a right to access the personal data that is held about you. To obtain a copy of the personal information that CREAM holds about you, please write to us at the following address: CREAM, Nation, 1 – 3 Parr Street, Wolstenholme Square, Liverpool L1 4JJ
If at any time you believe that we have not adhered to this Privacy Policy, please notify us by e-mail at: info@cream.co.uk and we will use our reasonable efforts to promptly ascertain and remedy the problem.
Your rights
In addition to the Cream’s procedures, your personal data is protected in the UK by the Data Protection Act. This provides, amongst other things, that the data we hold about you should be processed lawfully and fairly and that it should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
