Deposit Scheme Queries


If you have purchased a deposit scheme ticket and have missed any payments, it’s not too late to get paid up. We don’t want you to miss out on the party at Creamfields 2018, especially if you have already put something towards it. You can still secure your tickets at the original price you signed up to, less the payments you’ve already made.

Once your tickets are fully paid, they will be sent out to you so you can join the 70,000 people at the World’s Biggest Electronic Dance Festival this year!

contact us

You can get up to date on your instalments right now by calling Ticketmaster’s Customer Service Team on 0333 003 5932 Monday to Friday, 09:00-20:00 and Saturday to Sunday 10:00 to 16:00. They can accept payment by debit or credit card. You will need your original booking reference number which would have been sent to you by e-mail on the date of purchase.

For more guidance on Ticketmaster related queries, please go to

If you have any general queries before calling Ticketmaster, you can contact Cream at [email protected].