Disabled Access

HOW TO APPLY FOR THE DISABLED ACCESS SCHEME

 

We want Creamfields to be a Festival that is accessible for everyone; please read through the following information to find out more about our onsite facilities and Disabled Access Scheme.

To ensure that we have the correct level of accessible facilities we ask customers to apply for access to our facilities – accessible toilets and showers, viewing platforms, car parking passes. This is done through the same application system as the Personal assistant application.

 

The application to apply for a personal ticket form and the Accessible Requirements form will be available soon. If you would like to be added to our mailing list, to be notified when our applications go live, please email [email protected]

Personal Assistant ticket scheme (PA)

Customers wishing to attend with a Personal assistant (PA) are advised to purchase a standard event ticket for how long you wish to attend You will then need to apply for an additional PA ticket via our Disabled access scheme.

 

PLEASE NOTE: There is no charge for the additional Personal assistant ticket.
Please do not buy a ticket for your Personal Assistant as this will NOT be refunded

 

The provision of an additional pass for your Personal assistant is so that you have someone on site who can provide you with any assistance you may require in order to enjoy the festival. The pass is provided in the expectation that your PA is willing and able to assist you with any tasks that are necessary.

I HAVE APPLIED WHAT HAPPENS NEXT

We will process your application within 4 weeks of receiving your form and any supporting documentation. We will send your confirmation letter by email once your application has been approved. Your confirmation letter will detail the facilities that you have requested access to and will confirm your PA ticket if you have applied for one.

This confirmation letter is also in lieu of a PA ticket and must be printed off and brought with you as proof.

You will also be sent an Access Guide in the week leading up to the event detailing event arrival, updated information and site map showing the accessible facilities.

If you have applied for and been approved a car parking pass you will receive this at the same time. Car passes are uniquely coded to the purchaser and must be printed off and placed in your vehicle with all the required details filled in.

TERMS AND CONDITIONS FOR DISABLED ACCESS

It is mandatory to provide one of the following forms of supporting documentation with your completed form as evidence of your requirements and to grant a complimentary Personal Assistant ticket:

·       DLA/PIP or equivalent

·       Medical Professionals letter

·       D/deaf or blind registration

·       Nimbus Access Card

·       Blue badge – only accepted as adequate evidence for parking.

Submit your documentation with your application form. All documentation is kept secure and destroyed securely after processing. If you unable to include your documentation please state in, Addition Notes that it has been forwarded either by fax, email or post.

DISABLED CAMPSITE & FACILITIES

The Disabled Access Campsite is available to customers who require Accessible Facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly. You can apply to camp here by completing an Access Requirements Form.

The campsite is located close to the arena and there will be staff from the Access Team based here 24 hours a day. There will also be security personnel and stewards based in the campsite.

Disabled Access Campsite Facilities:

·       Wheelchair accessible unisex showers and toilets

·       Standard toilets and showers.

·       Fresh water points and accessible sink

·       Electrical points for charging wheelchairs or mobility scooters

·       Fridge for secure medication storage

Party Size

As well as you we allow three more people to camp with you. You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Disabled Access Campsite.

Campervans/Caravans

We cannot accommodate campervans/caravans or motorhomes in any of our campsites.

GOLD, SILVER, BRONZE CAMPSITES.

If you are an access customer staying in any of our upgrade campsites, then please notify the Access team so we can ensure with have the correct level of facilities, we are happy to provide a PA ticket at no additional charge however this will not cover any concessions provided, proof of purchase will also be checked.

ARENA FACILITIES

Viewing Platforms & Viewing areas

The viewing platform and viewing areas areas are for our Disabled Access Customers with mobility issues, wheelchair users, and those unable to stand for long periods and people who struggle with being in crowds.

Our platforms have wheelchair accessible ramps and have accessible toilets. Seating is provided on a first-come, first-served basis.

Our viewing areas are ground level they do not have ramps some areas will have accessible toilets.

A map of Viewing platform and viewing areas will be provided on the website before the Festival takes place.

Wheelchair charging points

Some platforms will have wheelchair and mobility scooter charging facilities these will be listed in the Access Guide.

Toilet facilities

We have Wheelchair accessible and standard toilets within the arena, the locations of the toilets will be shared with you in our Access Guide.

TRAVEL & PARKING

Disabled customer parking.

If you require accessible parking please apply in advance and ensure to let us know where you are camping so we can provide you with the appropriate car parking pass. You need to apply for Disabled access parking by completing the Access Requirements Form. Blue Badge holders must register with the Disabled Access Team to get a Disabled Access Car Parking Pass.

Parking in the accessible car park is limited so friends/family arriving in separate vehicles will not be able to use this car park and we advise they buy a general admission Parking ticket.

A car parking pass will be sent to you approximately a week before the Festival. The Disabled Access Car Park cannot be entered without a car pass issued by the Disabled Access Team.

Please note there is no charge for Accessible Parking, however you must apply applications will close two weeks before the Festival

Access to the platforms and toilets is controlled via a wristband system. You can apply for access to these on the Access Requirements Form.

Public Transport

Please see the TRAVEL pages on this website for more information – this page will be updated regularly.

If you are arriving by public or private buses, then please contact the Access Team ahead of the event for further advice.

USEFUL INFORMATION

Medication

If you need to bring medication with you, please bring a doctor’s note or a prescription for it if it is not easily recognisable. Please contact the access team should you need more advice or guidance. We will be able to store medicine in our fridge at the check in cabin.

Effect Lighting

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Security & Safety

Crowd Management Personnel are clearly identifiable by their numbered tabards/shirts. They are all issued with a staff handbook so should be able to answer most questions. They are briefed on all aspects of the event and are able to assist and give information.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.

Temporary Impairments

Please note that our access customer facilities cannot cater to people with temporary impairments such as broken bones, recent injuries and pregnant women. The facilities are for the specific use of access customers and we kindly ask that you please respect this.

Medical & Welfare

Medical and welfare facilities are available to everyone.

There will be signed First Aid points located across the festival site.

Site layout and Ground conditions

The festival is based on the Daresbury estate, the festival is a greenfield site with very limited hard standing pathways, during inclement weather some areas can become very muddy and wet.

The arena is not flat and has some sloping fields.

CONTACT US

If you require further assistance or information that cannot be found on the website, please contact a member of the access team:

Email:[email protected] we aim to respond within  72 hours.

 

Phone: 0207 009 3490 Our phone lines are open from Monday – Friday 10am – 6pm. (If lines are busy please leave a message and we will get back to you.)