HOW TO APPLY FOR THE DISABLED ACCESS SCHEME
We want Creamfields to be an event that is accessible for all.
To apply for our access scheme first purchase a standard ticket. Once you have purchased your ticket we ask you to complete and submit an Access requirements application form which consists of a number of questions regarding your requirements at the event. Along with this we ask for supporting documentation for validation of your request.
Our Access Scheme allows you to apply for the following facilities:
· Wheelchair Accessible Viewing Platform
· Accessible Car parking & Drop off pass.
· PA (Personal Assistant) ticket – (at no extra charge)
· Accessible toilet facilities
· Accessible Camping
DREAMFIELDS AND BRONZE, SILVER, GOLD
If you have purchased a Dreamfields, Bronze, Silver or Gold package and require the use of our accessible facilities then please notify us in your application.
We are currently experiencing a technical issue with our Application form and email address, sorry for any inconvenience whilst this is fixed, if your enquiry is urgent please call us on 0207 009 3490 or 0207 009 3487
It is mandatory to provide one of the following forms of supporting documentation in your application as evidence of your requirements and to grant a PA ticket, please include one of the following with your completed form:
- PIP (Personal independence payment)
- DLA – care and/or mobility
- Letter from a medical professional
- D/deaf or blind registration
- The Access Card or equivalent with a +1 Icon for PA tickets
- Blue Badge –permitted for parking only requests
Please note any submitted documents are securely destroyed.
If you do not have the above evidence but feel you need assistance to access the festival, please contact us.
Anyone turning up on the day without making prior arrangements may not be able to access our facilities. However, we will always try to accommodate any late requests.
PERSONAL ASSISTANT (PA) TICKET SCHEME
If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA ticket at no extra cost, please let us know in your application if you have purchased a Dreamfields, Bronze, Silver or Gold ticket.
This ticket can only be approved by the Access Team.
Please do not buy a ticket for your PA as this will not be refunded.
Please apply for your PA ticket using our access requirements application form (Coming next year)
The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.
FACILITIES AT THE FESTIVAL
The Accessible Campsite is available to customers who require accessible facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly. You can apply to camp here by completing an Access Requirements Form.
The campsite is located as close as possible to the arena and is staff by the Access Team 24 hours a day throughout the event. Security personnel and stewards are also based in the campsite.
Disabled Access Campsite Facilities:
· Wheelchair accessible unisex showers and toilets
· Drinking water points and accessible sink
· Electrical points for charging wheelchairs or mobility scooters
· Fridge for secure medication storage
As well as you and your PA, we will allow two friends to camp with you. You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Disabled Access Campsite.
Accessible toilets will be situated at the viewing platforms. All toilet locations will be noted in the Access Guide.
While we actively discourage non-disabled customers from using these facilities not all of the toilets are locked or guarded the entire time. We respectfully ask personal assistants with disabled customers not to use the accessible toilets.
There will be a number of Wheelchair Accessible Platforms inside the Festival – we will share their locations here and in our Access Guide.
There will be a Platform Manager based in the Arena who can assist with any problems or queries.
There are a limited number of seats on the viewing platforms. Seating is provided on a first come first served basis.
There is a wheelchair accessible ramp at the viewing platform.
Personal Assistants are welcome to use the seating on the platforms unless an access customer requires a seat.
The viewing platforms have a very limited capacity and is strictly for access customers plus 1 PA only.
To book your place on the viewing platform you need to complete the Access Requirements form.
Charging Points for Wheelchairs
Please check the Access Guide for the exact locations.
TRAVEL & PARKING
We have a dedicated access Car park for Camping & Day customers which is located close to the Campsite and the access check in. Parking at this event is limited and is only permitted with the pre-approved Parking Pass provided by the Access Team. Please note there is no charge for Accessible parking, Blue Badge holders must apply in advance for accessible parking.
Please refer to the TRAVEL pages on this website for more information.
If you would like further advice please don’t hesitate to contact us.
SITE LAYOUT AND GROUND CONDITIONS
Creamfields is set in the Cheshire countryside. The terrain is hilly including sections of the main arena; the disabled access campsite is predominantly flat. Be aware there can be large areas with no solid pathways or hard ground.
The Festival arena is a large area with stages, food, bars, Merchandise and market stalls. There will be distances involved when walking between stages.
Please contact the Access Team if you require further information or advice.
DISTANCES – we will update you soon.
I HAVE APPLIED – WHAT HAPPENS NEXT
We will process your application within 4 weeks of receiving your form and any supporting documentation. We will send your confirmation letter by email once your application has been approved. Your confirmation letter will detail the facilities that you have requested access to and will confirm your PA ticket if you have applied for one.
This confirmation letter is also in lieu of a PA ticket and must be printed off and brought with you as proof.
You will also be sent an Access Guide in the week leading up to the event detailing event arrival, updated information and site map showing the accessible facilities.
Car Passes will be sent to you before the Festival.
If you require further assistance or information that cannot be found on the website, please contact a member of the access team:
Post: Access Team, Live Nation, Regent Arcade House, 19 – 25 Argyll Street, London W1F 7TE
We aim to respond within 72 hours
Phone: 0207 009 3490 Our phone lines are open from Monday – Friday 10am – 6pm. (If lines are busy please leave a message and we will get back to you.)
You will be sent an Access Guide in the week leading up to the event detailing event arrival, updated information and site map showing the accessible facilities.
If you need to bring medication with you, please bring a doctor’s note or a prescription for it if it is not easily recognizable Please contact the access team should you need more advice or guidance. We will be able to store medicine in our fridge at the check in cabin.
Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.
Security & Safety
Crowd Management Personnel are clearly identifiable by their numbered tabards/shirts. They are all issued with a staff handbook so should be able to answer most questions. They are briefed on all aspects of the event and are able to assist and give information.
In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.
Please note that our access customer facilities cannot cater to people with temporary impairments such as broken bones, recent injuries and pregnant women. The facilities are for the specific use of access customers and we kindly ask that you please respect this.
Medical & Welfare
Medical and welfare facilities are available to everyone.
There will be signed First Aid points located across the festival site.